Return & Refund Policy

Return & Refund Policy

Return window You can request a return within 3 days of delivery.

Condition for returns

• Unused, unworn, and in original condition
• Original packaging, tags, and invoice included
• Earrings and nose pins are non-returnable for hygiene reasons, unless damaged or defective on arrival

How returns work Raise a return request via WhatsApp or call +91 99242 55667, e-mail yadavnisarg6@gmail.com, or your Order page. We'll arrange a free pickup from your delivery address — no return shipping cost to you.

Refunds

• Prepaid orders: refunded to your original payment method within 5–7 business days of the returned item passing quality check
• COD orders: refunded as AZIVA store credit, issued within 2–3 business days of the returned item passing quality check

Exchanges Prefer a different size or piece instead of a refund? Let us know when you raise the return — we'll process an exchange once the original item is picked up, subject to availability.

Non-returnable situations Items damaged due to misuse, normal wear and tear, or returned without original packaging/tags may not qualify for a refund or exchange. We'll always explain why if a return is declined.