AZIVA

Privacy Policy

Privacy Policy

Last updated: 28 October 2026

This Privacy Policy explains how ZIVAAYA BLING AND BEYOND PRIVATE LIMITED ("AZIVA," "we," "us," or "our") collects, uses, shares, and protects your information when you visit azivajewels.com (the "Site") or purchase our products.

By using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

1. Information we collect

Information you give us directly:

  • Name, email address, phone number, and shipping/billing address when you place an order or create an account
  • Payment information, processed securely through our payment partner(s) through Shiprocket Checkout; we do not store full card or UPI details on our own servers
  • Information you share when contacting customer support, or leaving a review

Information collected automatically:

  • Device and browser information, IP address, pages visited, and time spent on the Site
  • Cookies and similar tracking technologies (see Section 4)

Information from third parties:

  • Order and delivery status from our logistics/courier partner Shiprocket and its courier partners
  • Marketing and attribution data from platforms such as Meta and Google, where you have interacted with our ads

2. How we use your information

We use your information to:

  • Process and deliver your orders, including COD verification and returns/exchanges
  • Communicate order updates via email, SMS, and WhatsApp
  • Provide customer support
  • Send marketing communications, where you have opted in (you can opt out at any time)
  • Improve our Site, products, and customer experience
  • Detect and prevent fraud, including COD abuse and suspicious orders
  • Comply with legal and regulatory obligations under Indian law

3. Sharing your information

We do not sell your personal information. We share it only with:

  • Logistics and courier partners, to deliver your order
  • Payment processors, to complete your transaction
  • Marketing and analytics platforms (such as Meta, Google, and WhatsApp Business), to run ads and measure performance
  • Service providers who support our operations (e.g., customer support tools, email/SMS providers)
  • Law enforcement or regulators, where required by law

All third parties are required to handle your information securely and only for the purposes we've authorized.

4. Cookies

We use cookies and similar technologies to keep you signed in, remember items in your bag, understand how the Site is used, and show you relevant ads on other platforms. You can control cookies through your browser settings; disabling them may affect how the Site functions.

5. Data security

We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your rights

You can:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your account and associated data, subject to legal retention requirements (e.g., invoices, tax records)
  • Opt out of marketing communications at any time via the unsubscribe link or by contacting us

To exercise any of these rights, contact us at yadavnisarg6@gmail.com, or WhatsApp or call +91 99242 55667.

7. Data retention

We retain your information for as long as necessary to fulfil the purposes outlined in this policy, including order history, tax/accounting requirements, and fraud prevention, after which it is deleted or anonymised.

8. Children's privacy

The Site is not intended for individuals under 18. We do not knowingly collect personal information from minors.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the most recent changes. Continued use of the Site after changes constitutes acceptance of the updated policy.

10. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the details of the Grievance Officer are:

Name: Nisarg Yadav
Designation: Founder
ZIVAAYA BLING AND BEYOND PRIVATE LIMITED
Address: Giriraj Society, Adajan, M-10, Surat, Gujarat 395009, India
Email: yadavnisarg6@gmail.com
Phone: WhatsApp or call +91 99242 55667

11. Contact us

For any questions about this Privacy Policy or how we handle your data, contact us at:
Email: yadavnisarg6@gmail.com
Phone: WhatsApp or call +91 99242 55667
Address: ZIVAAYA BLING AND BEYOND PRIVATE LIMITED, Giriraj Society, Adajan, M-10, Surat, Gujarat 395009, India